We currently ship to the United States, United Kingdom, Canada and most countries across Europe.

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–10 business days depending on your region and carrier conditions.

After your order ships, you will receive an email confirmation with a tracking number so you can monitor your package in real time.

Occasionally delays may occur due to customs processing, seasonal demand or carrier disruptions. If your order appears delayed, please contact our support team.

We offer a 30-day return window after delivery. Items must be unused and returned in their original packaging.

To initiate a return, contact our support team at contact@michaelhen.com. Once approved, you will receive return instructions.

Please inspect your order upon arrival. If your item is damaged, defective or incorrect, contact us immediately and we will resolve the issue as quickly as possible.

After we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued back to the original payment method within 5–10 business days.

Gift cards, personalized items and products returned in used or damaged condition are not eligible for returns.

You can contact our support team through our website contact form or by emailing contact@michaelhen.com. We aim to respond within 24 hours.

If your question is not answered here, please contact us directly. Our support team will be happy to assist you.